Spa policies

I want to provide you with the highest standards of service and personal care, in the most professional environment, so that you will return and recommend me again and again!

Deposits and rescheduling

A deposit is required to book every appointment. All deposits and payments are non-refundable, and all services are final.

• Flawless Glo will allow one reschedule if proper 72-hour notice is given for permanent makeup (PMU). Otherwise, the $100 deposit will be forfeited and cannot be transferred to another service.
• 48-hour notice is required for any other service, with a $50 deposit.
• No-call, no-shows or last-minute rescheduling will mean you are no longer eligible to book as a future client.

A non-refundable $100 booking fee deposit is required when any permanent makeup appointment is booked. It will be applied toward your initial follow-up appointment after your procedure, if you return within the specified time frame. After the consultation by phone or in person, you will be given the cost of the procedure you are scheduled for.

All policies are in effect immediately. Clients are never pressured to schedule a procedure. In fact, all procedures should be carefully considered before scheduling them.

Late arrivals

Arriving late takes away valuable service time. If you arrive 15 minutes or more after your appointment time, I will not be able to perform the services you were scheduled for, and late arrivals may be rescheduled. If you arrive more than 15 minutes late for two appointments, I will not schedule any future appointments with you. Your booking fee will not be refunded, no exceptions.

Children under 18

Please do not bring children to your appointment. This is a safety and health issue, and no procedure will be performed when a child is present. If you arrive with a child and I have to reschedule you and lose that appointment time, you will be charged 50% of the cost of your procedure. I also ask that no small children are in the waiting area, so I can provide the most relaxing atmosphere for my permanent makeup and other clients. As always, I require 72-hour notice to cancel or reschedule to avoid fees.

Only my client and I are allowed in the procedure room. No other adults will be allowed in the procedure room.

Cell phones

Out of consideration for other guests, please mute your cell phone. Cell phone use is not permitted during permanent makeup or any other services. Please keep your phone in your purse or pocket.

Permanent makeup done by another artist

Recoloring permanent makeup done previously by anyone else is not "just a touch-up," since it is not my original work. Fees start at new permanent makeup prices, and additional charges apply if extensive shape and symmetry correction is required. Two or more appointments may be needed to complete most permanent makeup corrections, depending on each person's skin.

Permanent makeup maintenance

Maintenance fees apply to refreshers, touch-ups and color boosts of my own permanent makeup work for returning clients. The cost depends on how long it has been since your last procedure, how much it has faded, and the work required. See our pricing for color boost costs. Staying on top of your color boosts keeps you from having to start over completely and pay for the full procedure again.

Is permanent makeup right for everyone?

Anyone who is pregnant, nursing or under 18 will not be considered for tattooing. People who are insulin dependent or on blood thinners are not good candidates for permanent makeup. People with very oily skin are also not good candidates, as they may not retain pigment well. Please let me know if any of these apply to you.

Pricing

All prices are subject to change without notice. Purchases and services are final, and there are no refunds. I screen all clients and reserve the right to refuse service to anyone. Two or more appointments may be needed to complete most permanent makeup procedures, depending on each person's skin, and touch-up fees will apply. Because scar tissue is abnormal, multiple sessions are usually needed to achieve satisfactory results with medical-grade tattooing and camouflage.

It is a pleasure to serve you. I give you my undivided attention during your session, have high standards for my work, and want you to relax and enjoy yourself. In an effort to provide the best service to you, thank you for respecting and following these policies.

~ Theresa